- Are there any shipping charges?
- No. All orders are shipped for free around the world. You can see more details on our shipping page.
- Which courier companies do you use?
- All orders are sent through DHL & DPEX, Epacket etc depending on the region.
- Where’s my jacket? How do I track it?
- You can track your order by logging into your account and going to My Orders. Or just email us your order number on firstname.lastname@example.org and our customer satisfaction team will get in touch with you within 24 hours.
- How do I change my shipping address?
- If you wish to change your shipping address please inform us within 7 working days after you’ve placed the order. Shoot us an email at email@example.com
- I haven’t received my jacket.
- If three weeks have passed since we’ve shipped your jacket and you still haven’t received it please let us know. Email us at firstname.lastname@example.org
- Please also make sure that you gave us the right shipping address. We cannot refund if an order gets lost in transition because of a wrong shipping address.
- Is there any physical outlet for tShop Leather Jackets?
- Yes, we’re located at 1800 Harrison St Oakland, CA 94612, United States
- Where do you source your leather from?
- We score our leather from one of the finest and oldest tanneries in the South Asia region, which happens to be in Sialkot Pakistan, a city famous world over for its leather.
All the leather comes from meat-producing animals, we do not use any endangered species or slaughter animal for fashion. For details please read our animal section.
- What quality is the leather?
- We only use 100% real leather made from calfskin & lambskin leather in most of our jackets. whereas we also use Nubuck and cowhide.
- Where do you manufacture the jackets?
- The jackets are made at our factory outlet, which is located in Sialkot, Pakistan.
- How can I get in contact with Leather Jacket Shop?
- That’s easy, just send us an email at email@example.com and we’ll get back to within 24 hours.
- Is the jacket already made?
- Each jacket is handcrafted fresh and custom built, stitched exactly the size provided by the customer.
- What Payment Methods do you accept?
- We accept payments made through PayPal, Credit cards, and bank transactions.
- What is the PayPal ID of Leather Jacket Shop?
- Customers can make direct deposits in our PayPal account "firstname.lastname@example.org". Customer will be contacted as soon as the payment arrives. In case of an issue please send us an email at email@example.com
- The jacket is faulty or was damaged in shipping what do I do?
- Contact us immediately at firstname.lastname@example.org send us an image of the jacket if you can. Our representative will get in touch with you and solve the issue.
- I didn’t get what I wanted OR there’s something wrong with my leather jacket?
- Let us know right away at email@example.com We treat each customer individually and solving your problem is one our top priorities. For details on how to return have a look at our I want policy.
- Do I want to return the jacket?
- Please refer to our return policy page. For details on how to return your package.
- Should I return the jacket to its original packing?
- You don’t have to return the jacket to its original packing, the smaller it is the better.
Order & Tracking
- How will I know if my order has been confirmed?
- We will keep you posted on each and every step throughout the jacket making process. Once we receive and accept your order, you’ll be notified via email.
- Is it safe to give out my credit card information on your website?
- We do not store or keep your credit card information with us, which makes it even safer. We use SSL encryption to ensure whatever information you provide us with, stays protected and secured.
- Can I keep track of my order online?
- You can login to your account to track your order. When your order is shipped you will be sent an email with the tracking details in it. If you still face any issue please email us at firstname.lastname@example.org with your order number.
- What kind of information do I have to give while checking out?
- We need your name, your billing address, shipping address, credit card information and that’s it